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SHIPPING

Items are shipped both within Australia and internationally from Australia using Australia Post ….

My ceramics studio is based in Albany Western Australia. Once full payment has been received for your order, items will ship within 1-3 business days.

We take great care to send the ceramics to you as safely and quickly as possible.   Careful attention is made to the packaging of orders however we cannot take responsibility for packages lost or damaged by Australia Post.

Postage and handling charges are additional to the retail price and calculated upon checkout.

INTERNATIONAL ORDERS

Please note that import duties and taxes are not included in the shipping price. Often customs and/or import duties are charged once a delivery reaches its international destination. Any such fees must be paid by the person receiving the parcel. Unfortunately we have no control over these charges and cannot inform you what the cost may be, as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.

DELIVERY
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, re-delivery charges will apply.

If you have any queries or concerns regarding the delivery of your order, please do not hesitate to get in touch.

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RETURNS

Edit below according to your requirements – a lot of this won’t apply to you.

RETURNS POLICY

Please note our products are handmade, often no two items are alike. Each product is individual and imperfections may occur.

Colour and finish of the ceramics will vary between pieces which reflects the handmade nature of the work .

If the items are defective or damaged . you can return them to us for a refund. We cannot exchange items as they are artworks that are one of a kind. All we ask is that you inform us by email within 3 days of receiving the item and return the items within 7 working days from the date you originally received the order.

Simply return the item(s) to the address below, in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund . Refunds will not include the original postage & handling costs. Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you. We therefore recommend sending all goods via Registered & Insured Post, to ensure the goods can be traced and are insured whilst in transit.

Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Please note that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part.

Items should be returned to

26 Angove road

Albany Western Australia

Australia 6330